Vendor Management

For vendors you already use, I start with an audit: what each one supplies, what the contract says, and how the work is going in practice. For new needs, selection runs against criteria agreed before any quotes come in, so the final choice is easy to explain.

Contracts then set out scope, standards and responsibilities in terms both sides can check. Governance gives each relationship an owner and a regular review, and a KPI framework gives those reviews agreed measures to work from.